Relos Privacy Policy
This Privacy Policy describes how Relos Software, Inc. collects, uses, and shares personal information when you use the Relos residential real estate transaction platform, visit the relos.com website, or receive a document, reminder, or signature request through Relos.
Introduction
This Privacy Policy (the “Policy”) describes how Relos Software, Inc. (the “Company,” “Relos,” “we,” or “us”) collects, uses, stores, and shares personal information when you use the Relos platform and related services (together, the “Services”) or visit the Relos website located at https://relos.com (the “Site”).
Relos is a software platform for coordinating residential real estate sale transactions. Brokerages, real estate agents, and transaction coordinators upload executed purchase contracts and related documents to Relos. Relos reads the key dates from those documents, builds a transaction calendar, sends reminders about upcoming and passing deadlines, and collects electronic signatures from the parties. Relos does not list or sell property, does not represent any party, and is not a party to any purchase contract.
Who This Policy Covers
Different people interact with Relos in different ways, and that affects how this Policy applies to you:
- Client account holders. Brokerages, real estate agents, and transaction coordinators who hold Relos accounts and use the Services to manage transactions. Escrow, title, and other transaction professionals may also hold accounts where a client invites them.
- Transaction participants. Home buyers, home sellers, and other parties or professionals who are added to a transaction by a client so that they can review documents, receive reminders, or sign. You may receive a document or reminder from Relos without ever creating an account.
- Site visitors. Anyone who visits relos.com.
Our Role: Service Provider for Transaction Data
For the personal information contained in a transaction — purchase contracts, party names and contact details, dates, and signed documents — the brokerage or agent who uploaded it decides what happens to it. Relos handles that information on their behalf and at their direction. Under the California Consumer Privacy Act and comparable state laws, Relos acts as a service provider (a processor) as to that information, and the brokerage or agent is the business (the controller).
If you are a home buyer or seller and you want to access, correct, or delete information about your transaction, the brokerage or agent representing you is the right place to start. You can also contact us at [email protected] and we will forward your request to them and assist as our agreement with them requires.
Relos acts as a business in its own right — and this Policy governs directly — as to account and profile information for its client account holders, Site visitor and analytics information, billing information, support communications, and information about Relos personnel and applicants.
By using the Site or the Services, you acknowledge the practices described in this Policy. If you do not agree with this Policy, please do not use the Site or the Services. This Policy does not govern the brokerage or agent you are working with, third-party identity providers, escrow or title companies, lenders, or other third parties involved in your transaction; those parties process information under their own terms and privacy policies.
This Policy is published at https://relos.com/privacy and is linked from the Relos homepage and from within the Services.
Capitalized terms not defined in this Policy have the meaning given to them in the Relos Terms of Service. Where this Policy conflicts with a written agreement between Relos and a business customer, that agreement controls with respect to information processed under it — except that the commitments in Section 04 (Google User Data and Limited Use) are binding on Relos and are not modified, limited, or superseded by any other agreement.
Personal Information We Collect
We collect personal information about you in different ways depending on how you use Relos and which features you enable. We collect only the categories of information described below.
Account Information for Client Account Holders
When you create or sign in to a Relos account as a brokerage, agent, transaction coordinator, or other invited professional, we receive general identifiers and profile information from our authentication provider and the identity provider you select. This may include your name, email address, telephone number, profile image, user ID, sign-in method, and authentication credentials or tokens. We may also collect your brokerage or firm name, office, role or title, real estate license number, and the team or brokerage account you belong to. Where you sign in with Google, the information we receive is limited to your basic Google profile as described in Section 04.
Transaction and Contract Information
The core of the Services is the purchase contract and the transaction built from it. When a client uploads a document or creates a transaction, we process the information it contains, which typically includes:
- Property information. The subject property address, unit, county, parcel or APN, and listing or MLS identifiers.
- Party information. The names, and where provided the email addresses, telephone numbers, and mailing addresses, of buyers, sellers, and their representatives, along with entity or trust names and signatory capacity where a party is not an individual.
- Professional information. The names, license numbers, brokerages, and contact details of the listing and buyer’s agents, transaction coordinators, and the escrow, title, lender, inspection, appraisal, and other service providers identified in the transaction.
- Economic terms. Purchase price, deposit and earnest money amounts, financing type and loan amount, credits, concessions, and commission information as stated in the documents.
- Dates and deadlines. Offer, acceptance, and execution dates, and the deadlines derived from them — deposit, inspection, appraisal, loan and other contingency periods, disclosure delivery, contingency removal, walk-through, closing and possession — along with the reminder and completion status of each.
- Escrow information. Escrow or file number, escrow officer and company, and title order details as provided.
- Documents and their contents. Purchase agreements, counteroffers, addenda, disclosures, reports, and other transaction documents uploaded to or generated by the Services, together with any personal information those documents happen to contain.
Purchase-transaction files sometimes include documents containing information Relos does not need, such as Social Security numbers, dates of birth, driver’s license or passport numbers, bank statements, tax returns, pay stubs, credit reports, or credit scores. Clients should redact or withhold that information before uploading. Relos does not request it, does not use it, and does not need it to calendar deadlines or collect signatures. See also “Sensitive Information” and “Consumer Report Information” below.
Electronic Signatures and Signing Records
If you review, complete, or sign a document through the Services, we and our e-signature provider process the contents of that document and the signature metadata that evidences the signing, including your typed or drawn signature and initials, signer name and email address, IP address, timestamps, the sequence of signing events, and delivery, viewing, and completion records. This audit trail exists to make the resulting document reliable, and is retained with the document.
Reminders and Notifications
To send deadline reminders and status notifications, we process your email address and, if you provide one and opt in, your mobile telephone number, along with your notification preferences and records of what we sent, when, and whether it was delivered and opened.
Payment and Billing Information
Brokerages and agents pay for the Services. We collect the billing information necessary to process those payments, such as billing contact name and address, transaction and invoice records, amounts, and limited payment-method details (for example, card brand and last four digits). Full payment card numbers and bank credentials are collected and processed by our payment processor and are not stored by Relos. Home buyers, home sellers, and invited transaction participants are not charged by Relos and we do not collect payment information from them. Deposit, loan, and price figures that appear inside a purchase contract are transaction information, not payment information we collect from you, and we do not use them to process any payment.
Property Address Information
To validate, standardize, autocomplete, and map property addresses, we send address text to our address and geocoding providers and process the standardized address and coordinates they return. This is address-reference data about real property, not tracking of any person’s location. Relos does not collect precise device geolocation and does not track where you or your device are.
Information You Provide to Us
We collect information you choose to provide when you request support, submit a form, send feedback, respond to a survey, or otherwise communicate with us, including the contents of your messages and any attachments.
Personal Information From Users of Our Site Generally
When you visit the Site or use online portions of the Services, we and our service providers may automatically log online identifiers and internet-activity information, including your Internet Protocol (IP) address, device and operating-system type, browser or app type and version, referring URL, pages viewed, access times, request timestamps, connection events, latency, error details, and diagnostic traces. The amount of information we collect depends on the Services you use and your device and browser settings.
We use operational and diagnostic information to provide, secure, maintain, and troubleshoot the Services, not for targeted advertising.
Information We Get From Others
Most information about home buyers and sellers reaches Relos from someone else, not from the buyer or seller directly. We may receive personal information from:
- the brokerage, agent, or transaction coordinator managing the transaction;
- the agent or brokerage on the other side of the transaction, and their transaction coordinator;
- escrow, title, lender, inspection, and other professionals a client invites to the transaction;
- the documents any of those parties upload; and
- our service providers, including authentication and identity providers, our payment processor, and our hosting and infrastructure providers.
If a brokerage or agent provides your information to Relos, that brokerage or agent is responsible for having the authority and any legally required basis to do so, and for giving you any notice required. Relos processes that information under its agreement with them and this Policy. We do not buy personal information, and we do not obtain it from data brokers, public records, or advertising networks.
Cookies and Local Storage
The Site and online portions of the Services use cookies and similar technologies to operate essential features, maintain authenticated sessions, remember preferences, protect against fraud and abuse, and understand whether the Services are functioning correctly. Relos also stores session tokens, preferences, drafts, and cached metadata in your browser or on your device. Credentials and session tokens use platform-provided protected storage where supported. Information stored only on your device is not collected by Relos unless it is transmitted as part of a feature you use.
We do not use cookies or similar technologies for cross-context behavioral advertising.
Device Permissions
- Camera. Used only when you choose to capture or scan a document. Frames are processed for the request you initiate.
- Photos and files. Items you select are accessed only to preview them or attach them to a transaction or document you initiate.
- Notifications. Used only if you enable notifications about your transactions, deadlines, or documents.
Relos does not request device location permission.
Sensitive Information
We do not seek to collect sensitive personal information, and the Services do not require it. A purchase transaction file may nonetheless contain it — for example, a government identification number in a disclosure, or information about a party’s health, familial status, national origin, or disability in an accommodation request or a reason-for-sale explanation. Where such information reaches us inside an uploaded document, we process it only to provide the Services to the client who uploaded it, to comply with law, and as otherwise permitted by the applicable statutory exceptions. We do not use or disclose sensitive personal information to infer characteristics or for any purpose other than those permitted under applicable state law.
Consumer Report Information
Relos does not obtain, request, use, or furnish consumer reports. We do not run credit checks, tenant screening, or background checks, and we do not evaluate any party’s creditworthiness. If a client uploads a document derived from a consumer report — a mortgage preapproval or prequalification letter is the common example — we handle and dispose of it in accordance with the Fair Credit Reporting Act Disposal Rule, 16 C.F.R. Part 682. Clients should not upload credit reports or credit scores.
Children
The Services are not designed for or directed to children, and we do not knowingly collect personal information from children. A minor’s name may appear in a transaction document, for example as a person in title or a beneficiary of a trust; we process that information only as part of the document. See Section 11.
How We Use Your Personal Information
Subject to this Policy and applicable terms governing third-party applications and services, we may use personal information for the following purposes:
- To establish and verify your identity and authenticate your account;
- To create, maintain, and secure your individual user profile and login;
- To read uploaded purchase contracts and related documents and extract the dates, parties, property, and terms needed to build the transaction;
- To calculate contractual deadlines from those dates and maintain the transaction calendar;
- To send deadline reminders, status updates, and task notifications to the people a client has added to a transaction;
- To prepare, deliver, and collect electronic signatures, and to generate and preserve the signing audit trail;
- To make transaction documents, dates, and status visible to the participants a client has authorized to see them;
- To validate, standardize, and map property addresses;
- To process payments and invoices from brokerages and agents and maintain related financial records;
- To provide customer service and respond to support requests and feedback;
- To communicate with you about the Services, your account, and your transactions, including transactional and administrative notices;
- To monitor reliability and performance, prevent abuse, and investigate security incidents;
- To comply with applicable law and enforce the terms governing the Services; and
- To maintain, secure, and improve the Services, including by analyzing aggregated, de-identified, or other anonymous operational information.
Where we act as a service provider, we use transaction information only to perform the Services for the brokerage or agent who provided it, and for the limited internal purposes applicable law permits a service provider — maintaining and improving our own services, security and fraud prevention, and legal compliance. We do not combine one client’s transaction information with another’s to build cross-client profiles, and we do not enrich it with data from outside sources.
Training of AI Models
We do not use your personal information, transaction or document contents, or Google user data to train, develop, or improve generalized or non-personalized artificial-intelligence or machine-learning models, and we do not permit our service providers to do so. Where we use automated processing to read a document and extract dates and terms, that processing serves only the transaction it belongs to, its output is subject to the client’s review, and it does not train a model on your content.
No Sale of Transaction Data
We do not sell transaction information, and we do not license, syndicate, or otherwise make it available to data brokers, analytics resellers, lead-generation businesses, advertisers, lenders, insurers, or marketers. If we ever offer market statistics derived from platform activity, it will be aggregate information that does not identify any person, property, or transaction, it will be permitted by our agreements with our clients, and we will update this Policy before doing so.
Marketing
We use your contact information to send you service-related and transactional messages, which are not promotional. If we send you marketing communications, we will do so only where permitted by law, and every marketing message will include a way to opt out. We do not use Google user data for advertising or marketing purposes.
Compliance and Protection
We may use personal information to:
- Comply with applicable laws, lawful requests, and legal process;
- Protect the rights, privacy, safety, and property of Relos, our users, and others;
- Audit our internal processes for legal, contractual, and policy compliance;
- Establish, exercise, or defend legal claims, and preserve records where we are required or permitted to do so;
- Enforce the terms and conditions that govern the Site and the Services; and
- Prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.
We may also use personal information for other purposes consistent with this Policy or explained to you when we collect the information.
Google User Data and Limited Use OAuth
Relos offers Google as an optional sign-in method. A Google Account is not required to use Relos; you can create and use a Relos account in its entirety with an email-based sign-in method instead. This section describes specifically how Relos accesses, uses, stores, and shares Google user data, and is provided in addition to the disclosures elsewhere in this Policy.
How We Access Google User Data
Relos uses Clerk, a third-party authorization and authentication service, to perform the Google OAuth flow. When you choose “Sign in with Google,” Google authenticates you directly and returns an OAuth token and basic profile information to Clerk, which creates an individual profile associated with that token and email address. Relos does not receive or handle your Google password.
Relos requests only the following non-sensitive OAuth scopes:
| Scope | Data received | Why we request it |
|---|---|---|
openid | Your Google account identifier (subject ID) | To uniquely and securely identify your account across sign-ins |
https://www.googleapis.com/auth/userinfo.email | Your primary email address and its verification status | To create your Relos login, identify your account, and send transactional notices |
https://www.googleapis.com/auth/userinfo.profile | Your name, and profile picture and locale if available | To populate your Relos user profile and display your identity in the application |
Relos does not request access to Gmail, Google Drive, Google Calendar, Google Contacts, Google Photos, or any other Google Workspace, sensitive, or restricted-scope data. We do not read, modify, or delete any content in your Google account.
Relos does not store Google access tokens or refresh tokens, and Relos does not call any Google API after sign-in is complete. The OAuth token is held and managed by Clerk solely to establish your session; Relos receives only the resulting profile fields listed above.
How We Use Google User Data
We use Google user data solely to create and operate your individual Relos user profile and login — that is, to authenticate you, identify your account, display your profile within the application, and send you transactional and account-related communications. We do not use Google user data for advertising, for credit or eligibility decisions, for building profiles for purposes unrelated to your use of Relos, or to train artificial-intelligence or machine-learning models.
How We Store Google User Data
Your name and email address received through Google sign-in are stored in our authentication provider (Clerk) and in our application database, which is hosted by Neon, a managed PostgreSQL provider. These records are held in secured, access-controlled third-party databases, encrypted in transit and at rest, and are retained for the life of your Relos account — that is, indefinitely for as long as your account remains active — so that you can continue to sign in and access your account history. They are deleted on verified request as described below.
How We Share Google User Data
Relos’ use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Google user data is not sold, and is not shared with, transferred to, or disclosed to any other party except in the following narrow cases:
- to the specific sub-processors strictly necessary to provide and secure your login — Clerk (authentication and user-profile management) and Neon / Databricks (managed database hosting), together with our hosting and infrastructure providers Vercel, Amazon Web Services, Cloudflare, and Axiom to the limited extent your profile data transits or is logged by their systems. Google user data is not disclosed to DocuSeal, Radar, or Geoapify;
- where required by applicable law or valid legal process;
- where necessary to protect against fraud, abuse, or a security or technical issue; or
- in connection with a merger, acquisition, or sale of assets, only after obtaining your explicit prior consent.
We do not transfer Google user data to third parties for advertising, marketing, resale, or credit-assessment purposes, and we do not allow humans to read Google user data except with your affirmative consent, where necessary for security purposes such as investigating abuse, to comply with applicable law, or where the data has been aggregated and anonymized.
Revoking Access and Deleting Google User Data
You may revoke Relos’ access to your Google account at any time at myaccount.google.com/permissions. Revoking access prevents future sign-in through Google but does not by itself delete information already stored in your Relos account. To have your name, email address, and other stored Google-derived profile data deleted, email [email protected] from the email address associated with your account. On a verified request we will manually remove your records from Clerk and from our Neon database within 30 days, subject to the limited retention exceptions described in Section 06.
Data Retention and Deletion
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, maintain your account, protect the Services from abuse, satisfy recordkeeping and tax obligations, comply with applicable law, and resolve disputes.
| Category | Retention |
|---|---|
| Account and profile information, including name and email address received through Google sign-in | Retained for the life of your account (indefinitely while active); deleted manually from Clerk and from our Neon database within 30 days of a verified request |
| Transaction records, uploaded documents, signed documents, and signing audit trails | Retained for as long as the client’s account is active and thereafter as the client’s agreement with us and its own recordkeeping obligations require. Brokerages are subject to real estate licensing recordkeeping rules — frequently three years or more — and are responsible for their own retention decisions. On a client’s instruction we will return or delete its transaction records, subject to legal-hold and backup limits. |
| Documents derived from a consumer report (for example, preapproval letters) | Disposed of by secure deletion or destruction in accordance with the FCRA Disposal Rule, 16 C.F.R. Part 682, when no longer needed for the transaction |
| Reminder and notification delivery records | Retained with the transaction as evidence that a reminder was sent |
| Payment, invoice, and billing records | Retained as required by applicable tax, accounting, and financial recordkeeping law |
| Operational and diagnostic logs | Configured to expire on a rolling basis, ordinarily within 30 days, except where retained for a security investigation |
| Backups | Superseded or deleted records may persist in encrypted backups for a limited period before being overwritten |
To request deletion of your Relos account and associated data, email [email protected] from the email address associated with your account. We may need to verify your identity before acting on a request. Deletion is performed manually across our authentication provider and database. We may retain a limited record of your request and information we are required or permitted to keep for security, fraud prevention, dispute resolution, or legal compliance.
Transaction records belong to the brokerage or agent who created them, and they may be required to keep them under real estate licensing law. Relos cannot delete a transaction record at the request of a buyer, seller, or other participant. If you are a home buyer or seller and want your transaction information deleted, contact the brokerage or agent representing you. If you contact us, we will forward your request to them and act on their instruction as our agreement with them requires.
Your Choices Regarding Your Personal Information
Account and Sign-In Choices
You can review and update your profile information in your account settings, choose which sign-in method you use, disconnect a linked identity provider, sign out, and disable optional notifications. You can revoke Relos’ access to your Google account at any time at myaccount.google.com/permissions. You can grant or revoke camera, photo, and notification permissions in your device or browser settings.
Cookies and Local Data
You can use your browser settings to stop accepting or to delete cookies, although some portions of the Site or the Services may not function correctly as a result. Information stored only on your device remains there until you clear it or sign out.
Reminders and Communications
You may opt out of marketing email at any time using the unsubscribe link, and out of text messages by replying STOP. We will still send messages necessary to administer your account and to operate a transaction you are part of — including deadline reminders and signature requests, which are the purpose of the Services. If you no longer want to receive anything about a transaction, tell the brokerage or agent who added you; they control who is on it.
Your Privacy Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information; to obtain a portable copy of it; to opt out of sale, sharing, or targeted advertising and certain profiling; to limit the use of sensitive personal information; and to appeal a decision we make about your request. See Section 08 for how to exercise these rights. We will honor applicable rights after verifying your request and will not discriminate against you for exercising them.
U.S. State Privacy Rights
This section provides additional disclosures for residents of U.S. states with comprehensive privacy laws, including California (CCPA/CPRA), Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states as their laws take effect. It supplements, and does not replace, the rest of this Policy.
Against Relos directly — if you hold a Relos account, visit relos.com, or contacted our support team, we are the business for that information and you can exercise your rights with us.
Against the brokerage or agent — if your information is in a transaction because a brokerage or agent uploaded it, they are the business and Relos is their service provider. Direct your request to them. If you send it to us, we will forward it and assist them in responding, as applicable law and our agreement with them require. We will not independently grant or deny a request over their transaction records.
Categories of Information and Purposes
The categories of personal information we collect, the sources we collect them from, the purposes for which we use them, and the categories of third parties to whom we disclose them are described in Section 02, Section 03, and Section 05. Under California law, the categories we collect are: identifiers; personal information listed in the California Customer Records statute; commercial information, including records of real property purchased or considered; internet or other electronic network activity information; professional or employment-related information, for licensed professionals using the Services; and, in limited circumstances arising from documents a client uploads, sensitive personal information. We disclose these categories to the transaction participants a client authorizes and to the service providers listed in Section 05, for the purposes described in this Policy.
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the preceding twelve months. Relos does not receive money or anything of value for passing personal information to another company, and does not participate in referral-fee or lead-exchange arrangements involving personal information.
Your Rights
- Right to know and access. Request the specific pieces and categories of personal information we have collected about you, the sources, the purposes, and the third parties to whom we disclose it.
- Right to delete. Request deletion of personal information we collected from you, subject to statutory exceptions.
- Right to correct. Request correction of inaccurate personal information.
- Right to portability. Request a copy of your personal information in a readily usable format.
- Right to opt out. Opt out of the sale or sharing of personal information and of targeted advertising and certain profiling. Relos does not engage in these activities, so there is nothing to opt out of.
- Right to limit sensitive personal information. Direct us to limit our use of sensitive personal information to permitted purposes. We already limit such use as described in Section 02.
- Right to non-discrimination. We will not deny you goods or services, charge you a different price, or provide a different level of quality because you exercised your rights.
- Right to appeal. If we decline your request, you may appeal by replying to our decision or emailing [email protected] with “Privacy Appeal” in the subject line. We will respond within the period required by applicable law.
How to Exercise Your Rights
Email [email protected] from the email address associated with your account, using the contact details in Section 15. To protect your information, we will take reasonable steps to verify your identity before fulfilling a request, which may include confirming control of your account email or asking for information we already hold. We will respond within the timeframes required by applicable law.
Authorized Agents
You may use an authorized agent to submit a request on your behalf. We may require the agent to provide proof of authorization and may require you to verify your own identity directly with us.
Shine the Light
California Civil Code § 1798.83 permits California residents to request information about disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.
Security of Your Personal Information
Relos is committed to protecting the security of your personal information. We use administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, or disclosure. These safeguards include encryption of data in transit and at rest, authentication and session management through a dedicated identity provider, role-based and least-privilege access controls, scoped API credentials, secrets management, network and application-layer protections, logging and monitoring, redaction of authorization headers and credentials from diagnostic logs, and vendor due diligence and written data-processing terms with our service providers.
No method of transmission over the Internet or method of electronic storage is completely secure. While we use reasonable efforts to protect personal information, we cannot and do not guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials, for the security of the identity provider and email account you use to access Relos, and for the devices and networks from which you connect. Please notify us immediately at [email protected] if you believe your account has been compromised.
If we become aware of a breach of security affecting your personal information, we will notify you and any applicable regulator as and when required by law.
International Users
The Site and the Services are operated from the United States and are intended for users located in the United States. This Policy and your use of the Services are governed by United States law. If you access the Site or the Services from outside the United States, your personal information may be transferred to, stored in, and processed in the United States and other countries where we or our service providers operate, which may have data-protection laws that differ from those in your jurisdiction. By using the Site or the Services you understand that your information may be transferred to and processed in the United States. Where required, we use lawful safeguards for international transfers of personal information.
Children
The Site and the Services are intended for real estate professionals and adult parties to a real estate transaction. They are not directed to children, and you must be at least 18 years old to create an account or sign a document through the Services. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at [email protected] so that we can take appropriate action. A minor’s name may appear in a transaction document — for example, a minor in title or a trust beneficiary — and in that case we process the information only as part of the document, at the direction of the brokerage or agent who uploaded it, and that party is responsible for the accuracy of and its authority to provide it.
Do Not Track
Some browsers offer a “Do Not Track” signal. Because there is no common industry standard for how to interpret these signals, we currently do not respond to them. Relos does not use personal information for cross-context behavioral or targeted advertising, so there is no such tracking to disable. We honor recognized universal opt-out mechanisms, such as Global Privacy Control, where required by applicable law.
Third-Party Services and Disclaimers
Relos relies on the third-party service providers identified in Section 05 to deliver the Services. Those providers operate their own systems and process information under their own privacy policies and security programs. Relos conducts reasonable diligence and enters into written terms with its providers, but Relos does not control and is not responsible for the independent acts or omissions of third parties, or for the practices of any third-party website or service you choose to visit or connect.
This Policy is a description of our privacy practices. It is not a contract, does not create any contractual rights or obligations, and does not modify the Relos Terms of Service or any other agreement between you and Relos, including any limitation of liability, disclaimer of warranties, indemnity, or dispute-resolution provision in those agreements. Nothing in this Policy is intended to waive any right or defense available to Relos under applicable law. This paragraph does not apply to Section 04: Relos’ commitments regarding Google user data, including the Limited Use commitment, are binding obligations that Relos undertakes directly and that are not disclaimed, limited, or superseded by this paragraph or by any other agreement.
Relos is not a real estate broker or salesperson, escrow or title company, lender, or law firm, and does not provide legal, tax, or financial advice or represent any party to a transaction. Dates, deadlines, reminders, and summaries generated by the Services are derived from the documents uploaded to them and may be incomplete or incorrect. They are a convenience, not a substitute for the review and independent judgment of the licensed professionals responsible for the transaction. The Relos Terms of Service govern responsibility for reviewing and verifying them.
Updates to This Privacy Policy
We reserve the right to update this Policy from time to time, including to reflect changes in our practices, our service providers, or applicable law. If we make material changes, we will post the revised Policy at https://relos.com/privacy, update the “Last Updated” and “Effective Date” above, and provide any additional notice required by law. Where we intend to use previously collected personal information for a materially different purpose, we will obtain your consent where required. Except as otherwise indicated, changes become effective when the revised Policy is posted. Your continued use of the Site or the Services after the effective date constitutes acknowledgment of the revised Policy.
Contact Us
If you have questions about this Policy, wish to exercise a privacy right, or want to make a deletion request, please contact us at: